Goal

Answer customer questions, make customers happy!

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Who you are

You have deep familiarity with trading and investing.

You write well.

You have the patience of a saint.

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Role

• Provide first-rate customer support through email, phone, chat, web and forums
• Answer questions related to Helios Markets via email, chat, forum and phone call, and escalate when necessary
• Make customers feel warm and pleasant after every interaction with Helios Markets, without distributing opioids
• Be accountable and follow through until resolution
• Handle a variety of customer support tasks in a fast paced, small-company environment
• Proactively look for solutions to problems and suggest improvements to product designers and managers

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Requirements

• College education
• Trading or investing background
• Customer Support experience of more than 2 years
• A crisp, clear phone voice
• English fluency
• Excellent writing and grammar
• Fast, reliable internet connection
• Shiny, stable PC/Mac and good headset
• Knowledge of common help desk/ticketing solutions

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